Candles have memory. Allow enough time for the wax to melt to the edges completely to avoid tunneling.
Trim the wick to ¼” before relighting.
Avoid burning candles for more than 4 hours at a time.
Never leave a lit candle unattended.
Please keep out of reach of children and pets.
Containers will be get hot, please always place candle on a heat resistant surface and be cautious when moving (the lids make great surfaces!)
What wax do you use?
All of our candles are made from 100% soy wax from Golden Brands.
For more information about what soy wax is, check out this article.
What do you use to scent your candle?
For all of our candles we use fragrance oils that have been rigorously tested for the best performance in soy wax and high quality.
While our scents are not 100% essential oil, we take pride in making sure that they are the best quality possible for you, your family, and our fur babies.
All of the scents we use are also 100% phthalate-free, adhere to Research Institute of Fragrance Materials and are part of the CandleScience's Clean Scent initiative.
Returns & Exchanges
Returns & Exchanges
At this time, we do not accept returns. If you are unhappy with your order, please contact us via our “Contact Page”.
Items that are received defective or damaged are eligible for an exchange.
Please note that exchanges are only available for the same size/scent/color.
Received a damaged item?
If your item(s) arrives damaged, please send us an email to justlitwicks@gmail.com within 7 days of receiving your order to receive an exchange or refund. Any emails received after the 7 day mark will not be eligible.
Please include a picture of the damaged/defective item, and, if possible, include an image of the shipping box. Once your item is approved, an exchange or refund will be processed. You have 14 days from receiving the item to send back your original purchase. Once the original item is received, a refund or exchange will be issued.
*Exchanges will only be made for the same item/scent/size originally purchased.
Shipping
Processing Time
We do our best to package your orders as quickly as possible. Please allow 1-3 days for processing and packaging orders.
Shipping Time
We will always do our best to get your order processed and shipped as quickly as possible.
Please allow 1-5 business days to receive your item after your order has been processed.
International Shipping
At this time, we do not ship internationally.
Recycling Program
What can I do with my empty tins?
Your empty candle tins have many uses! They can be used as a planter, office supply organizer or other small items.
Alternatively, we would love for you to send us back your empty (in good condition) tins for us to reuse and create into new candles.
Share your re-used tin on social media and tag us to receive 15% a new candle of equal value or size.
Send us your empty tins!
When your candle life has ended, send us your empty tins and we'll give you 20% off a candle of equal size or value.
If you have an empty tin, send an email to justlitwicks@gmail.com with a picture of your empty tin. If the tins are in good condition (no dents or scratches), we'll send you a shipping label to send us the empty tin. Once the empty tin is received we'll issue your coupon!
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